The Customer is King

Abstract: When the above motto is the passion of the CEO and all of top management, Harris (1992) states that customer service is guaranteed to be king throughout the organization. Customer service management is the most important tool for maintaining a competitive edge in business today because customers select when, where and with whom they will do business. Bibliography lists 2 sources. jvCsKing.rtf

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Catagory:

Subcatagory: Business Management & Management Theory

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